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Terms & Conditions

Check-In / Check-Out

  • For guests staying for 7 days or longer and are applicable for a ‘complimentary night’ should arrive at Sukhavati after 3pm. For all guests that aren’t eligible for the complimentary arrival night we recommended for you to arrive at Sukhavati before 10am. If your arrival and departure times are different to these recommended times, please let the booking representative know.

Booking Procedures

  • All enquiries should be forwarded through the enquiry form on this website or be emailed directly to rejuvenation@sukhavatibali.com
  • The Sukhavati booking office is located in Melbourne Australia and is open 9am-5pm, Monday-Friday. Please allow 24 hours for a response on these days. All enquires sent through on weekends and public holidays will be responded to on the next working day.
  • For all urgent enquiries please contact the Bali office on +62 361 9006128
  • All bookings have a minimum of 3 night stay

Payment Conditions

  • Your booking is guaranteed by a 50% deposit via bank transfer and is non-refundable. 
  • Please note all bank charges are the responsibility of the sender. All bank fees, correspondence charges and inward remittance charges must be included in the total amount transferred. If not included they will be added to your final bill.
  • The final balance of payment is to be paid on arrival to Sukhavati. Once this amount has been paid it is non-refundable.
  • Final payments can be made via credit card or in cash at Sukhavati. Please note that cash payments are to be made in Indonesian Rupiah or in new unmarked US Dollar bank notes printed after 2001. Credit cards will incur a 3% credit card surcharge.
  • Bookings cancelled less than 59 days prior to arrival are allowed to credit the 50% deposit towards another program/ booking in the next 12 months or the 50% deposit will be subject to complete forfeiture for the loss of other potentail bookings that have been turnes down during the period the booking has been accepted.NO REFUNDS WILL BE ISSUED.
  • All prices are subject to change at any time upon management discretion.

Additional Services Available (if a Rejuvenation Program Package isnt purchased)

  • Freshly prepared Vegetarian cuisine
  • Yoga classes
  • Ayurvedic Spa Treatments (download spa menu - PDF)
  • Private car transportation
  • Prices for these services may vary depending on length of stay and if any discounts apply. Please contact rejuvenation@sukhavatibali.com for more information

Additional Information

  • All bookings have a minimum 3 night stay
  • Please be mindful that Sukhavati is a health retreat so no alcohol or meat is kept or served on site.
  • Sukhavati reserves the right to modify, add, vary or amend all or part of these Terms and Conditions from time to time without prior notice to you. Your continued use of this Website and any of the services provided herein after such changes are posted, shall be deemed an agreement by you to these Terms of Use as modified.